FAQs

• The Program

  How do I know whether this program is right for me?

  After reviewing the information on the program landing page, we recommend you submit the short form above to gain access to the program brochure, which includes more in-depth information. If you still have questions on whether this program is a good fit for you, please email learner.success@emeritus.org, and a dedicated program advisor will follow up with you.

  
  

  Are there any prerequisites for this program?

  Some programs do have prerequisites, particularly the more technical ones. This information will be noted on the program landing page and in the program brochure. If you are uncertain about program prerequisites and your capabilities, please email us at learner.success@emeritus.org for assistance.

  
  

  
  

  What are the requirements to earn a certificate?

  This is a graded program. You must complete a combination of individual assignments, quizzes, and a final project. Each component carries a certain number of points, and a cumulative score of 75 percent is required to pass and obtain your professional certificate.

  
  

  Will I be guaranteed a job upon completion of the program?

  The primary objective of this program is to give you the skills you need to be prepared for a job in this field. While eligible participants will receive career coaching and support and may receive introductions to our hiring partners, job placement is not guaranteed.

• The Learning Experience

  How much time will I be expected to devote to this program?

  Each program includes an estimated learner effort per week. This is referenced at the top of the program landing page under the Duration section and in the program brochure, which you can obtain by submitting the short form at the top of this web page.

  
  

  How will I spend my time in this program?

  You will divide your learning time between viewing recorded coding demos and video lectures; contributing to class discussions; completing assignments, projects, and knowledge checks; and attending optional live sessions with industry experts and program leaders.

  
  

  How is the program administered? Can the program be accessed at any time?

  The program is accessed through the custom learning portal. This portal will give you access to all program-related content such as video lectures, assignments, and discussions. Live sessions will be conducted using a webinar tool.

  
  
  

  The video lectures and assignments are accessible weekly throughout the program. In the event you miss a live session, a recording will be made available.

  
  

  Do I need to attend live sessions every week?

  Faculty video lectures are recorded, allowing you to watch these on your own schedule. However, participation in optional live sessions and discussion boards is highly encouraged. Live sessions will give you the opportunity to draw on the coding experience of our industry-experienced program leaders to answer your questions and help reach your learning goals. The discussion boards are also an integral part of the learning experience, giving you and your peers the opportunity to learn together and receive guidance from the moderators.

  
  

  Can I download the program videos?

  You can download video transcripts, assignment templates, readings, etc. However, the video lectures are only available for streaming and require an internet connection.

  
  

  How do I interact with other program participants?

  You can communicate with other participants through our learning platform. You will be able to form groups based on your interests and location. A direct messaging feature is also available through the platform.

  
  

  What is it like to learn online with the learning collaborator, Emeritus?

  More than 300,000 learners across 200 countries have chosen to advance their skills with Emeritus and its educational learning partners. In fact, 90 percent of the respondents of a recent survey across all our programs said that their learning outcomes were met or exceeded.
  
  All the contents of the program are made available to students at the commencement of the learning journey. However, to ensure the program delivers the desired learning outcomes, students may appoint Emeritus to manage the delivery of the program in a cohort-based manner, the cost of which is already included in the overall course fee of the course.
  
  A dedicated program support team is available 24/5 (Monday to Friday) to answer questions about the learning platform, technical issues, or anything else that may affect your learning experience.

• Certification

  What are the requirements to earn the certificate?

  Each program includes an estimated learner effort per week, so you can gauge what is required before you enroll. This is referenced at the top of the program landing page under the Duration section and in the program brochure, which you can obtain by submitting the short form at the top of this web page. All programs are designed to fit into your working life.
  
  This program is scored as a pass or no-pass; participants must complete the required activities to pass and obtain the certificate of completion. Some programs include a final project submission or other assignments to obtain passing status. This information will be noted in the program brochure. Please contact us at learner.success@emeritus.org if you need further clarification of any specific program requirements.

  
  

  What type of certificate will I receive?

  Upon successful completion of the program, you will receive a digital certificate. The digital certificate can be shared with friends, family, schools, or potential employers. You can use it on your cover letter, résumé, and/or display it on your LinkedIn profile.
  The digital certificate will be sent approximately two weeks after the program once grading is complete.

  
  

  Can I get the hard copy of the certificate?

  No, only verified digital certificates will be issued upon successful completion. This allows you to share your credentials on social platforms such as LinkedIn, Facebook, and Twitter.

  
  

  Do I receive alumni status after completing this program?

  This program certificate counts towards four credits to the Certificate in Business Excellence, which grants select alumni and tuition benefits.

  
  

  How long will I have access to the learning materials?

  You will have access to the learning platform and all program materials (videos excluded) for one full year following the program end date. Access to the learning platform is restricted to registered participants per the terms of agreement.

• Technical Requirements

  What are the equipment or technical requirements for this program?

  To successfully complete this course/program(me) online, you must have access to a device meeting the minimum requirements, found here. In addition, Microsoft Office or similar product and a PDF viewer are required to access documents, spreadsheets, presentations, PDF files, and transcripts in all programs. Technical programs might have additional tech requirements. Please check the learning platform on the first day of class.

  
  

  Do I need to be online to access the program content?

  Yes, the learning platform is accessed via the internet and video content is not available for download. You can download files of video transcripts, assignment templates, readings, etc. Video lectures must be streamed via the internet and webinars and small group sessions will require an internet connection.

• Payment Process

  What is the program fee for the program, and what forms of payment do you accept?

  • The program fee is shown at the top of this page and payment must be made in US dollars only.
  • Flexible payment options, group enrollment benefits, and referral bonus are available.
  • Tuition assistance may be available for participants who qualify. Please contact your program advisor to discuss.

  What if I don’t have a credit card? Is there another mode of payment accepted?

  Yes, you can do the bank remittance in USD via wire transfer. Please contact your program advisor for more details.

  
  

  Is there an option to make flexible payments for this program?

  Yes, flexible payment options are available for this program. We partner with loan providers to offer you flexible and transparent loan options. More information about loan financing is available here. Installment payments are also available; you can find the options here.

  
  

  Does the program fee include taxes? Are there any additional fees?

  Yes, the program fee is inclusive of any taxes with the exception of GST for Singapore residents.

• Refund Policy

  What is your refund policy?

  After a participant has withdrawn, they will no longer be able to attend live sessions or 1:1 sessions with course leaders, mentors, or career coaches; submit work for review; or access their program dashboard or curriculum.

  
  

  Time of Refund Request

  • Within 21 days after course commencement
  • 22 to 45 days after course commencement
  • More than 45 days after course commencement

  Amount Refunded

  • Full refund of course fee (assuming no prior course deferral)
  • 50% of course fee (assuming no prior course deferral)
  • No refund of course fee

  How do I request a refund?

  Participants who would like to cancel their enrollment should email ProgramSupport@Emeritus.org or visit the “Support” tab in the learning platform to obtain a copy of the Withdrawal Request Form. This form must be submitted by midnight UTC of the last day of the trial period to be eligible for a full refund. No cancellations will be processed unless this form is received. Refunds will be issued within 30 days after the effective date of withdrawal or dismissal.

  
  

  Can I defer to a future cohort?

  Participants have the option to request a deferral to a future cohort within the first 30 days from their program start date. Cohort changes may be made only once per enrollment and are subject to the availability of cohorts and scheduled at the discretion of Emeritus. Participants requesting a deferral must be in good academic standing. Participants who would like to defer their enrollment should email ProgramSupport@Emeritus.org or visit the “Support” tab in the learning platform to obtain a copy of the Deferral Request Form.